Privacy policy

Effective Date: March 2026

This Privacy Policy describes how icedgrillz.com (the “Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

The Site is operated by Iced Studio LLC (“IcedGrillz,” “IGZ,” “we,” “us,” or “our”). Production, fulfillment support, customer service, or operational support may be provided by our affiliated service provider, Guangzhou Yijie Information Technology Co., Ltd., where applicable.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we may also collect information about the individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site.

Technologies used may include cookies, log files, web beacons, tags, pixels, analytics tools, and similar tracking technologies.

2. Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, phone number, order details, and any custom order information you provide.

For custom grillz orders, this may include design preferences, mold kit information, photos, measurements, communication records, and other details necessary to produce and fulfill your order.

3. How We Use Your Information

We use your information to:

Process payments and fulfill orders;
Send order confirmations and mold kits.
Communicate with you about your custom grillz process;
Provide customer support;
Screen orders for potential risk, fraud, or unauthorized transactions, especially for high-value jewelry orders;
Improve our Site, products, and services;
Provide marketing, retargeting, and advertising related to our products;
Comply with tax, legal, accounting, and anti-fraud obligations.

4. Sharing Your Personal Information

We share your Personal Information with third parties that help us operate our business and provide our services.

For example, we use Shopify to power our online store. We may also use payment processors, payment gateways, fraud prevention tools, shipping carriers, email service providers, analytics providers, advertising platforms, and fulfillment or production support providers.

Payment information is processed by third-party payment providers such as PayPal, Shopify Payments, Stripe, or other payment methods available at checkout. These providers process payment information according to their own privacy policies and security standards.

We may also share information when necessary to comply with applicable laws, respond to lawful requests, enforce our policies, protect our rights, prevent fraud, or respond to disputes, chargebacks, or unauthorized transaction claims.

5. Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete this information, subject to legal, tax, accounting, fraud prevention, dispute, and chargeback requirements.

Information related to completed high-value transactions, custom production, payment disputes, or fraud prevention may be retained for a longer period where reasonably necessary.

6. Contact Us

For more information about our privacy practices, or if you have questions, please contact us at:

Email: support@icedgrillz.com

Business Information

Website Operator / Legal Seller: Iced Studio LLC

Business Address: 30 N Gould St Ste 60458, Sheridan, WY 82801, United States

Production, Fulfillment & Customer Support Provider:
Guangzhou Yijie Information Technology Co., Ltd.